cricxi Privacy Policy
How your personal information is collected, used, and protected — everything explained here with full transparency.
cricxi operates a safe and trusted online gaming platform for users in Bangladesh. We believe that the protection of your personal information is a fundamental right. In this privacy policy, we explain in detail what information cricxi collects, why it is collected, how it is used, and what steps are taken to keep your information secure. If this policy changes, we will publish an updated version on the website.
1. What Information We Collect
cricxi collects certain information to provide its services and to keep your account secure. We collect only the information that is necessary.
1.1 Personal Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID card or passport number
- Current address
- Email address
- Mobile number
1.2 Financial Information
- bKash / Nagad / Rocket account number (for transactions)
- Bank account details (where applicable)
- Deposit and withdrawal history
- Record of bonuses and rewards received
1.3 Technical Information
- IP address and device identifier
- Browser type and operating system
- Cookies and session data
- Login time and location on the platform
- Usage patterns and navigation data
1.4 Gaming Activity Information
- Play history and betting records
- Win and loss data
- Preferred game categories
- Activity duration and frequency
- Session time and game preferences
2. Purpose of Using Information
cricxi uses the information it collects only for the following legitimate purposes. We never sell your information to unauthorised third parties.
2.1 Account Management and Verification
Personal information is used to complete your registration, verify your identity, and keep your account secure. It is essential for age verification (to confirm 21+) and for fraud prevention.
2.2 Processing Financial Transactions
Financial information is needed to correctly process your deposit and withdrawal requests. This information is used securely to complete transactions via bKash, Nagad, Rocket, or bank transfer. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000.
2.3 Providing Customer Support
Your account and transaction information may be viewed to resolve your issues quickly and to provide effective support through our 24/7 Bengali live chat. This is done solely for the purpose of resolving your issue.
2.4 Ensuring Responsible Gaming
By analysing your gaming activity data, we identify unusual behaviour and enforce responsible gaming guidelines. This is important for protecting your interests.
2.5 Platform Improvement and Personalisation
By analysing your usage patterns, we improve the experience on the cricxi platform. This includes recommending games based on your preferences, personalising bonus offers, and making navigation easier.
3. Cookies and Tracking Technologies
cricxi uses cookies to operate the website effectively. Cookies are small data files stored in your browser.
Essential Cookies
These cookies are necessary for the core functions of the website — such as maintaining login sessions, security verification, and payment processing. Without them, the site will not work properly.
Functional Cookies
These cookies are used to remember your preferences (such as language selection). They make your cricxi experience more personalised and convenient.
Analytics Cookies
These cookies are used to understand which parts of the site are used most. They contain no personally identifiable information — only aggregate statistics are used.
4. Sharing Information with Third Parties
cricxi never sells your personal information for marketing purposes. However, in certain specific situations, information may be shared with trusted partners.
4.1 Payment Service Providers
The necessary information is shared with bKash, Nagad, Rocket, and banking partners to process your financial transactions. This information is handled under strict financial security protocols.
4.2 Technology and Service Providers
Some technology partners' services are used to operate the cricxi platform — such as server hosting, security software, and game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming). These partners are bound by contractual confidentiality obligations.
4.3 Legal Obligations
If disclosure of information is required due to a court order, directive from a regulatory authority, or legal requirement, cricxi will be obligated to provide the relevant information to the appropriate authorities in accordance with the law.
4.4 Fraud and Security Prevention
Limited information may be shared with security partners to detect and prevent money laundering, fraud, or other illegal activities. This is done in the interest of protecting all users.
5. Data Security Measures
cricxi adopts industry-standard technical and organisational measures to ensure the highest level of security for your information.
SSL Encryption
All data transmitted between you and cricxi servers is protected by 256-bit SSL encryption. This means no third party can read or alter your information.
Data Storage Security
Stored information is kept in encrypted databases accessible only to authorised staff. Passwords are never stored directly — only a hashed form is used.
Two-Factor Authentication
Two-step verification (two-factor authentication) is available to add an extra layer of security to your account. This is effective in preventing unauthorised access.
Regular Security Audits
Regular security reviews and penetration tests are conducted on our systems. If any new vulnerability is identified, it is resolved promptly.
6. Your Data Rights
cricxi believes that you should have full control over your own information. Your rights are described below.
6.1 Right to Access Information
You may request a copy of the information cricxi holds about you at any time. We will respond within 30 working days of receiving your request.
6.2 Right to Correct Information
If any information in your account is incorrect or outdated, you may request a correction. After verifying accuracy, we will update the information promptly.
6.3 Right to Delete Information
You may request to close your account and delete the associated information. However, some information may be retained for a limited period due to legal obligations, dispute resolution, or fraud investigation requirements.
6.4 Right to Object to Processing
In certain cases, you may object to the processing of your information, particularly in relation to marketing communications. To stop any promotional emails, notify our support team directly.
7. Data Retention Period
cricxi retains your information only for as long as necessary. Once the retention period ends, information is securely deleted or anonymised.
7.1 Active Accounts
All relevant information is retained while your account remains active. This is necessary to continue providing services and to keep your account secure.
7.2 Closed Accounts
Even after an account is closed, financial transaction records and identity verification information may be retained for a defined period due to regulatory and legal obligations. After this period, information is permanently deleted.
7.3 Analytical Data
Analytics data used for site improvement is stored in anonymous form — containing no personally identifiable information. This data may be retained indefinitely.
8. Protection of Minors
cricxi is a platform strictly operated for those aged 21 and above. We do not intentionally collect any information from minors. Age is verified at registration, and if any user is found to be under 21, their account will be closed immediately and the collected information will be deleted.
cricxi is for ages 21+ only. Minors may not use this platform.
9. International Data Transfers
cricxi's servers and technology infrastructure may be located in various countries. Even if your information is processed or stored outside Bangladesh, the protection standards described in this policy will be maintained. We ensure that international data transfers occur only through appropriate security agreements.
10. Changes to the Privacy Policy
cricxi reserves the right to amend or update this privacy policy as needed. If any significant changes are made, we will:
- Update the "Last Updated" date on this page.
- Registered users may be notified by email or at the time of login.
- For significant changes, you may be asked to consent to the new terms.
We recommend visiting this page regularly to stay updated on the latest policy. Continued use of the platform after a revised policy is published will be considered as your acceptance of the new policy.
11. Contact Regarding Privacy
For any questions, concerns, or requests related to the privacy policy, please contact us. Our team is always ready to assist you.
Contact our live chat for immediate assistance. Our Bengali-speaking support team is available 7 days a week, 24 hours a day.