cricxi's commitment to responsible gaming
To ensure an enjoyable gaming experience, cricxi always puts player protection and wellbeing first. Limit setting, self-exclusion, and expert support — everything is right at your fingertips.
What is responsible gaming?
Responsible gaming means enjoying gaming as entertainment — not as a source of financial or mental distress. cricxi believes every player should be aware of their own limits and seek support when needed.
Gaming is a leisure activity. It should never be treated as a reliable source of income. Placing bets to recover losses or pay off debts is highly harmful. cricxi provides a range of tools and resources to keep you informed and safe.
Please note that gaming services on the cricxi platform are available only for those aged 21 and above. Opening an account or gaming by minors is strictly prohibited.
A balanced gaming lifestyle
The foundation of responsible gaming is balance. Only play with money you can afford to lose. Set time and budget limits, and decide on your goals before each session. At cricxi, we always want your gaming experience to stay positive and enjoyable.
cricxi's protective tools
cricxi provides a number of effective tools to help you stay in control of your gaming experience. Use them and stay safe.
Set deposit limits
You can set a daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately. Reducing a limit takes effect right away, but increasing a limit takes some time — this rule exists for your protection.
Time-out break
If you need a temporary break from gaming, use the time-out feature. You can suspend your account temporarily for anywhere from 24 hours up to six weeks. During this period, no login or betting will be possible.
Self-exclusion
If you feel gaming is getting out of control, choose self-exclusion. This will close your account on a long-term or permanent basis. Contact the cricxi support team via live chat to begin this process.
Set betting limits
Decide in advance the maximum amount you will bet in each session or over a set period. Setting a betting limit makes it much easier to stay in financial control. Play within your budget and enjoy the experience.
Reality check
Turn on the reality check feature to receive periodic reminder messages. These messages will remind you how long you have been playing and how much you have won or lost. Being a mindful gamer means staying informed about your situation at all times.
Parental controls
Use parental control software to prevent minors at home from accessing gaming platforms. Lock your device with a secure password and always remember to log out. Strictly following the 21+ age rule is everyone's responsibility.
Age verification is mandatory
cricxi is for those aged 21 and above only. Age verification is mandatory when creating an account. Gaming by minors is strictly prohibited and any such account is closed immediately.
If you suspect someone you know is a minor and is attempting to game, please notify our support team.
Warning signs of problem gaming
When gaming goes beyond the bounds of entertainment, certain signs appear. Read through the list below carefully. If you notice these signs in yourself, seek help without delay — there is no shame in doing so.
The first step in responsible gaming is acknowledging the problem. cricxi is always by your side.
- You keep placing larger bets to try to recover money you have lost.
- You repeatedly fail to control or stop your gaming.
- You prioritize gaming over family, friends, or work.
- You are taking on debt or selling assets to cover gaming costs.
- You are hiding your gaming activity from family or people close to you.
- You feel anxious, irritable, or uncomfortable when you stop gaming.
- You continue gaming even while facing financial hardship.
- You are experiencing stress or depression related to gaming.
Practical tips for safe gaming
Following these simple habits will keep gaming enjoyable at all times and prevent other areas of your life from being affected.
Set your budget in advance. Before each session, decide the maximum amount you are willing to spend. Once you reach that limit, end the session.
Stick to time limits. Do not play for hours on end without a break. Take breaks after a set time — go for a walk, drink some water, spend time with your family.
Play with a clear head. Never place bets when you are angry, sad, stressed, or under the influence of substances. Making sound decisions is much harder in that state.
Do not count on winning. Gaming depends entirely on chance. A previous win is no guarantee of a future win — always keep this in mind.
Do not treat gaming as a source of income. It is entertainment, not investment. Do not rely on gaming to cover living expenses or bills.
Take regular breaks. Taking short breaks every day or during every session keeps your mind fresh and improves your ability to make decisions.
When you need help
Do not hesitate to talk about a gaming problem. cricxi's support team and professional organizations are here for you.
24/7 live chat support
Come to cricxi live chat at any time with any question or concern. Our trained Bengali-speaking support staff will guide you in the right direction — whether for setting deposit limits, a time-out, or self-exclusion.
Contact by email
Write to us about any responsible gaming request or concern at: [email protected] — our team will respond as quickly as possible.
Self-assessment test
Unsure about your gaming habits? Talk to us on live chat — we will help you understand your situation through a simple self-assessment questionnaire.
Confidentiality assured
All responsible gaming requests you make are handled with complete confidentiality. cricxi keeps your personal information secure and stores all data with SSL encryption.
cricxi's commitments
Responsible gaming is not only your personal responsibility — it is also cricxi's daily commitment.
Age verification
A strict age verification process is followed for every new account. The 21+ rule is enforced without any compromise.
Secure technology
Your financial and personal information is kept completely secure through SSL encryption and a secure payment gateway.
Fair Play
cricxi believes in fair play. All games are provided by verified suppliers and every outcome is transparent.
Round-the-clock support
24/7 live chat support in Bengali is available on Bangladesh Standard Time (BST) — we are ready for any issue.
Play safe, stay healthy
Read our FAQ to learn more about responsible gaming or head to cricxi Casino and enjoy gaming. Within limits, with enjoyment.