Frequently Asked Questions
cricxi FAQ — Answers to All Your Questions
Find simple answers to all your questions about accounts, payments, bonuses, games, and security in one place.
Whether you are new to cricxi or an existing player — questions can come up at every step. On this page we have provided detailed answers to the most frequently asked questions from players in Bangladesh, covering everything from opening an account to depositing via bKash, bonus conditions, cricket betting, slot games, and responsible gaming. Find your topic below. If you still have questions after that, our 24/7 live chat support is always ready.
Account and Registration
To open an account on cricxi, you need an active mobile number and a valid email address. During registration, enter your correct name and date of birth — because identity is verified at the time of withdrawal. You must be at least 21 years old. The whole process takes just a few minutes.
No. Only one account per person is allowed on cricxi. Creating multiple accounts using the same mobile number, email, or payment method is against the rules and can result in bonus forfeiture and account closure.
Click the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you have any trouble, contact our live chat support — they are available 24 hours a day.
If you want to withdraw above a certain amount, cricxi may verify your identity. You will generally need to submit a clear photo of your National ID Card (NID), passport, or driving licence. Once verification is complete, you will be notified by email. This is important for the security of your account and smooth transactions.
Yes, but for security reasons this cannot be done by yourself directly. Contact the support team via live chat or email and complete identity verification. Once verified, the update will be made promptly.
Deposits and Withdrawals
Deposits from bKash are almost instant — your cricxi account balance is usually updated within a few seconds to 2 minutes. Bank transfers may take a little longer. If it takes more than 5 minutes, contact live chat with your transaction details for assistance.
The minimum deposit amount is ৳300 (for all methods). The minimum withdrawal is ৳1,000. This limit applies to all methods — bKash, Nagad, Rocket, and bank transfer. Making multiple small deposits is perfectly normal.
After logging in, go to the "Deposit" option on your dashboard. Select Nagad or Rocket, enter the amount, and follow the instructions shown. Save the payment reference number — it will be useful if any issue arises.
A standard withdrawal on cricxi is completed within 30 minutes to 3 hours. bKash and Nagad withdrawals are the fastest. Bank transfers may take a little longer. Having KYC verification complete before your first withdrawal makes the process smoother.
cricxi does not charge any additional fees itself. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. For bank transfers, the bank's inter-transaction fees may also apply.
Games and How to Play
On cricxi you can bet on BPL (Bangladesh Premier League) and various other cricket tournaments. You can place bets before a match starts or as live bets on a match already in progress. Markets such as match winner, top batter, and total runs are available. Read the odds and rules carefully before placing a bet.
RTP (Return to Player) is a general statistic that indicates how much money is returned on average per ৳100 wagered over the long term. For example, a 96% RTP means theoretically ৳96 returned — this is an average across millions of spins, not a single session. The higher the RTP, the better the theoretical advantage.
Yes. The cricxi live casino section is fully optimised for mobile browsers. Use a stable internet connection (4G or WiFi) for the best experience. Live table games from Evolution Gaming and Ezugi run smoothly on both Android and iOS devices.
cricxi features games from world-renowned providers including Pragmatic Play, PG Soft, JILI, and Spribe. These providers use Random Number Generators (RNG) tested by independent third parties, which ensures the fairness of the games. Every outcome is completely random and not predetermined.
Yes, fishing games are a different type of game. Here, players shoot at fish or sea creatures moving across the screen using a cannon to win prizes. In games like JILI's Mega Fishing, Dragon Fortune, or Bomb Fishing, both skill and luck play an important role. You can start with a minimum bet, just like slots.
Bonuses and Promotions
After opening a new account, on your first deposit you will receive a 150% bonus of up to ৳20,000. Example: if you deposit ৳1,000 you get a ৳1,500 bonus, making your total balance ৳2,500. The bonus is added automatically — no separate code needed.
A wagering requirement is a multiplier indicating how many times you need to place bets before you can withdraw the bonus amount. The wagering requirement for the cricxi welcome bonus is 15x. This means if you receive a ৳1,500 bonus, you need to place a total of ৳22,500 (1,500 × 15) in bets before you can withdraw.
The cricxi VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Playing regularly and increasing your bet amounts automatically moves you up to a higher tier. Weekly cashback goes up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and 1.2% at Platinum.
Yes, after accepting a bonus you can cancel it before completing the wagering requirement. However, cancelling the bonus means you will lose the bonus balance and any winnings earned with it. It is wise to consult the support team before cancelling.
Weekly cashback is calculated on your net losses according to your VIP tier and is added to your account at the start of each week. Cashback is usually directly withdrawable or comes with light wagering conditions — see the promotions page for details.
Security and Responsible Gaming
Yes. cricxi uses SSL encryption technology that provides bank-grade security. Your personal information and transaction details are fully encrypted. We do not sell your data to third parties and we follow a privacy policy.
cricxi is only for persons aged 21 or older. Age is verified at the time of registration and no one under 21 is allowed to open an account. This is part of our responsible gaming policy.
For self-exclusion or a temporary break, contact our live chat support or email us. You can request that your account be suspended for a set period (for example 7 days, 1 month, or longer). We respect this decision and act on it promptly.
Yes. As part of responsible gaming, you can ask the support team to set daily, weekly, or monthly deposit or betting limits. This helps you enjoy gaming in a healthy way while staying within your budget.
If you or someone close to you notices signs of a gaming addiction, you will find a detailed guide on cricxi's responsible gaming page. Our support team is ready to help in Bengali 24/7. Know your limits and play for entertainment only.
Change your password immediately and notify us via live chat or email ([email protected]). Mention the date and amount of any suspicious transactions. Our support team will review the account quickly and suspend it temporarily if necessary.
Still have questions? Contact support
Our Bengali-speaking support team is by your side 24 hours a day, 7 days a week.
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